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EKM E-pood

Tass E. Wiiralt "Lapsed"

11.00

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ORDER DELIVERY

The customer picks up the package

Kumu shop:                1 May to 30 September          Tue-Sun 10 am to 6 pm

                                   1 October to 30 April             Wed-Sun 10 am to 6 pm

Niguliste shop:                                                          Wed-Sun 10 am to 5 pm

After the order has arrived at the shop, the customer will be sent a notification e-mail in one to three workdays.

In the case of reproductions, the ordered work will arrive at the shop in up to seven calendar days (except for special orders, for which the completion time and a suitable method of delivery will be agreed upon separately with the customer).

Omniva parcel machine

Choose the most suitable parcel machine and your package will be delivered there within one to three workdays from the order confirmation. Once the parcel has arrived at the machine, the receiver will get a message by mobile phone and e-mail with the door code, which needs to be entered to open the door of the parcel locker. A parcel is kept in the locker for seven days.

In the case of reproductions, the time of delivery to the parcel machine is up to seven calendar days (except for special orders, for which the completion time and a suitable method of delivery will be agreed upon separately with the customer).

Omniva courier

The courier brings the ordered product(s) to the address specified by the customer within 48 hours from the sending of the order confirmation to the customer’s e-mail address (excluding reproductions). If the order is submitted over the weekend (from Friday noon to Sunday midnight) or on a public holiday, the 48-hour deadline begins at 9 am on the first day following the weekend or public holiday.

In the case of reproductions, the time of delivery is up to seven calendar days (except for special orders, for which the completion time and a suitable method of delivery will be agreed upon separately with the customer).

In the case of courier delivery, the courier agrees with the customer on a suitable time for delivering the parcel. Delivery to a business customer will be without a prior call and to the address shown on the parcel. Keep the bar code on the package for the 14-day return period as this is the basis for returning the package to the nearest post office within the specified return period.

International parcel

The online store of the Art Museum of Estonia lets you order products from abroad. Please choose a destination from the list of countries. If the desired country is not on the list, please contact us via the e-mail address pood@ekm.ee. Depending on the country, the parcel should arrive in seven to 30 workdays.

Returning an ordered reproduction

Ordered reproductions cannot be returned as they are made based on the customer’s special wishes. In the case of complaints and questions, please send an e-mail to the e-mail address pood@ekm.ee.

Returning an ordered annual pass

The ordered annual pass cannot be returned as they are made based on the customer’s special wishes. In the case of complaints and questions, please send an e-mail to the e-mail address  pood@ekm.ee.